Last Updated: 16 April 2026

SwarmCatcher (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store your information in line with UK GDPR.

1. Who We Are
SwarmCatcher Limited
4 Haye Barton, Lyme Regis, Dorset DT7 3RT
Registered in England – Company Registration Number 12777503
VAT Registration Number: GB376604085
Domain Registrar: Cloudflare
Website Hosting: MechanicWeb
We do not have a Data Protection Officer, but privacy queries should be sent to: ad***@*************co.uk

2. Information We Collect
We may collect:

• Contact details (name, email, phone, address)
• Enquiry details (including photos and associated metadata like location or date)
• Job details (property access, bee location, etc.)
• Any other information you provide via our forms or communications

3. How We Collect Your Data

• Directly from you via our website forms (including Paperform), email, or phone
• Through our automation platforms (Airtable, Make)
• Gmail and Google Drive for communication and file storage
• Google Analytics and Cloudflare Web Analytics

4. How We Use Your Data

• Responding to your enquiries and providing services
• Maintaining records for legal and business purposes
• Improving our services and website
• Complying with legal obligations
• We retain and index historic email correspondence sent to and from our business email accounts for the purpose of servicing repeat enquiries and maintaining job records.

5. User-Submitted Photos & Media When you upload photos to SwarmCatcher, you retain the copyright to your work. If you provide optional consent on our forms, you grant us a non-exclusive license to use these images for:

• Identification Guides: To help other users identify insect species and entry points
• Training: Improving our team’s identification accuracy and educational resources
• Educational Marketing: Sharing interesting finds or “how-to” visuals on our website and social media

We do not display your personal contact information alongside photos without additional permission. You may withdraw your consent for future use of your photos at any time by emailing ad***@*************co.uk.

6. Sharing Your Data
We share data only when necessary:

• Paperform – form hosting and initial processing, including temporary storage of partial form responses for your convenience
• Airtable – database storage
• Make.com – secure automation and data routing between platforms
• Gmail/Google Drive – communication and file storage
• Cloudflare and MechanicWeb – website hosting and security
  All third parties are bound by their own privacy policies.

7. Your Rights
Under UK GDPR, you have the right to access, rectify, erase, or restrict processing of your personal data. To exercise your rights, contact: ad***@*************co.uk

8. Data Retention
We retain your data only as long as necessary for the purposes for which it was collected and in line with our legal obligations.
Customer enquiries and job records: Where we have carried out work for you, we retain enquiry and job records indefinitely on the basis of legitimate interests. This includes defending potential liability claims, servicing repeat customers, honouring guarantees, and meeting tax record obligations (a minimum of six years under HMRC rules).
Unconverted enquiries: Where an enquiry did not result in work being carried out, we retain the record for up to seven years and then review it for deletion.
Property-level records: Information about properties we have worked at — including address, work undertaken, access notes, and colony history — is retained indefinitely, as it remains relevant to future work at the same location regardless of ownership changes. Personal data of previous occupants is stored separately and retained under the legitimate interests basis described above.
Email correspondence: Historic email correspondence relating to enquiries and jobs is retained as part of our business records under the same retention periods.
You have the right to request erasure of your personal data at any time (see Section 7). Where we are relying on legitimate interests to retain data, we will consider your request against those interests and respond within one month.