Privacy Policy

PRIVACY POLICY – (GDPR COMPLIANT)

At Swarmcatcher (I-Pest Services Ltd) we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

 

Who are we?

Swarmcatcher is a trading name of I-Pest Services Ltd and is a pest control service provider with its main office based at Laurel Cottage, Crofft y Genau Road, St Fagans, Cardiff, CF5 6DS.

 

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable invoicing, and to contact you for customer service purposes.

 

How do we collect personal data from you?

We receive information about you from you when you, use our website, complete forms on our website, contact us by phone, email or otherwise in respect of any of our services.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information and location information.

 

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers and payment information. We may also retain records of your queries and correspondence, in the event you contact us.

Comments :       When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media:                 If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms:  We request as much useful information pertaining to the reason for using the contact form as we can. This reduces the likelihood of us having errors on our contact information. Where possible we find having a contact number, an email address, a property address and as much detail regarding the problem as is possible very useful. If you provide this personal information via a contact form this information will be saved and used to both communicate with you and to allow us to identify how we can best help you. This is for your convenience and the provision of the information is entirely voluntary. Unfortunately without that information it would likely make it difficult to assist you. This information will not be sold on.

 

Use of Cookies

For our Cookie policy please refer to our cookie policy

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

 

Anti-spam service

Comments and other content submitted to Akismet anti-spam service (or other spam service) are saved on our servers, in which case we store them long enough to use them to improve the service to avoid future false positives.

 

How do we use your data?

We use information about you in the following ways:

  • To process orders that you have submitted to us.
  • To provide you with quotations and services.
  • To comply with our contractual obligations, we have with you.
  • To help us identify you and any accounts you hold with us.
  • To enable us to review, develop and improve our website and services
  • To provide customer care, including responding to your requests if you contact us with a query.
  • To administer accounts, process payments and keep track of billing and payments.
  • To carry out marketing and statistical analysis.
  • To notify you about changes to our website and services.
  • To provide you with information about services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To inform you of any service or price changes.

 

Who has access to your personal data?

We process your data for administration, billing, support and the provision of services. Management and staff employed by Swarmcatcher may have access to your data for the process of conducting business related activities only.

 

Protection of Certain Personally-Identifying Information

I-Pest Services Ltd discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on I-Pest Services Ltd behalf or to provide services available at I-Pest Services Ltd websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using I-Pest Services Ltd websites, you consent to the transfer of such information to them. I-Pest Services Ltd will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, I-Pest Services Ltd discloses potentially personally-identifying and personally-identifying information only in response to a court order or other governmental request, or when I-Pest Services Ltd believes in good faith that disclosure is reasonably necessary to protect the property or rights of I-Pest Services Ltd, third parties or the public at large. If you are a registered user of an I-Pest Services Ltd website and have supplied your email address, I-Pest Services Ltd may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with I-Pest Services Ltd and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. I-Pest Services Ltd takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying information.

 

Retention periods

We will keep your personal data for the duration of the period you are a customer of Swarmcatcher, we shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We assure you that your personal data shall only be used for these purposes stated herein.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

 

Third Parties

For the avoidance of doubt, we do not sell, rent or share your personal data with third parties for marketing, advertising or any other purposes.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Swarmcatcher, our customers, or others.

 

Your rights

You have the right to object to our use of your personal data or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our services, you will have the option to remove your details from our marketing list. Currently we do not operate a mailing list for marketing purposes.

We will only contact you for marketing purposes once you have consented by becoming a client. You can change your marketing preferences at any time by contacting us. You also have the right to request details about what information we hold on you and your company in respect our business activities.

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To request access to information we hold about you. Please email your requests to admin@swarmcatcher.co.uk so that we can obtain this information for you.

 

Accessing and updating your data

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, phone number and e-mail address are kept up to date at all times. All changes should be notified to us directly.

 

Where we store your personal data

All information you provide to us is stored on our secured computer systems. From time to time, your information may be transferred to and stored on other storage media and kept securely at our business premises. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

As the transmission of information via the internet and email is not completely secure, we cannot guarantee the security of your data during transmission, therefore any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data (payment details for example) are protected.

 

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.

 

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

At Swarmcatcher, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.

Please e-mail any questions or comments you have about privacy issues to admin@swarmcatcher.co.uk
Laurel Cottage
Crofft Y Genau Rd
St Fagans
Cardiff
CF56DS
Tel.02920 552243

 

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK95AF
Tel: 0303 123 1113